Widespread AWS outage

Resolved

Degraded performance

Started about 1 year agoOctober 20, 2025Lasted 9 hours 33 minutesOctober 20, 20257:30 AM5:03 PMUTC

Updates

Resolved
October 20, 2025 at 5:03 PMUTC
Resolved
October 20, 2025 at 5:03 PMUTC
This incident has been resolved.
Monitoring
October 20, 2025 at 11:03 AMUTC
Monitoring
October 20, 2025 at 11:03 AMUTC
We're only seeing intermittent impacts to customers, such as chat widgets disappearing for some bots, and inability to start webcrawls.
Investigating
October 20, 2025 at 7:30 AMUTC
Investigating
October 20, 2025 at 7:30 AMUTC
Is having an intermittent problems with our website and chat widgets on which our hosting provider has a dependency on AWS (though designed for global failover).

DocsBot AI - Widespread AWS outage – Incident details