DocsBot AI - VectorDB Connection issues – Incident details

This incident has been resolved. We will followup with root cause when we have one.

An update from the WCS DB team:

• Cluster was in crashloop with a fairly repeating pattern. We thought it might have been hitting liveness limits

• However, then we saw it crash live after only ~7min, so we know it had to be something else

 
Our engineers are still working on this and we hope to have this resolved as soon as possible. Thank you for your patience.

They have engaged our WCS engineering team to investigate further into this issue. They have now attempted to move to a new node and were waiting for startup. I have escalated this issue now and have raised a higher level incident for this ticket.
 
Unfortunately, I don't have an exact timeframe for when this will be resolved. Rest assured we are prioritizing this with our WCS engineering team and I am monitoring activities actively.

Our Database provider is currently investigating.