Notice history

Resolved
September 09, 2025 at 6:19 AM
Resolved
September 09, 2025 at 6:19 AM
This incident has been resolved thanks to our workaround. We will continue to monitor our cloud provider incident to learn the root cause.
Monitoring
September 09, 2025 at 5:40 AM
Monitoring
September 09, 2025 at 5:40 AM
We implemented a temporary workaround for DNS resolution while our cloud provider is still experiencing a global outage and are currently monitoring the result. Bots seem to be working, though it may take a bit of time for server load and response times to decrease.
Identified
September 09, 2025 at 5:12 AM
Identified
September 09, 2025 at 5:12 AM
Our API cloud provider has confirmed the DNS resolution incident affecting many of their regional datacenters:
"We are currently experiencing a partial outage in our Chicago, Dallas, Frankfurt, London, Los Angeles, Seoul, Singapore, Sydney, Tokyo, Toronto location. Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible. This has been effecting DNS resolution and overall network connectivity at this time."
https://status.vultr.com/

We are awaiting their resolution. When back online our chat APIs should also be restored.
Investigating
September 09, 2025 at 3:45 AM
Investigating
September 09, 2025 at 3:45 AM
We are currently investigating this incident. It appears to be DNS related with our API cloud provider.

Resolved
August 14, 2025 at 9:04 PM
Resolved
August 14, 2025 at 9:04 PM
This incident has been resolved.
Investigating
August 14, 2025 at 7:30 PM
Investigating
August 14, 2025 at 7:30 PM
Our vectorDB provider had an outage in their cloud, leading to failures in training and querying bots.

Resolved
July 09, 2025 at 1:11 PM
Resolved
July 09, 2025 at 1:11 PM
This incident has been resolved.
Identified
July 09, 2025 at 5:30 AM
Identified
July 09, 2025 at 5:30 AM
We made a minor configuration change to our security headers to improve site security, but it appears to have overridden our custom rules for the iframe embed urls, causing iframe embeds of our widget to break.

We have reverted this change and iframe embeds should be working again with no changes needed on your side.

Thank you for your patience and understanding!

DocsBot AI - Notice history